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Return Policy

Change of Mind

We accept returns on our products* provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken.

If you change your mind you can return the product to the address below, please include a copy of your order confirmation, or a handwritten note with your order number. We do not refund the delivery costs.

  • All returns must be received within 28 days.
  • All items must be unused, with seals in tact and tags attached where applicable. Products’ packaging must also be received in tact with no tears or blemishes.
  • We strongly advise returning your order with tracking as we can’t be responsible for items that go missing before they reach us.
  • We will process all returns within 7 days of receiving them.
  • Please note we don’t refund delivery costs.
  • Exchanges are possible. We will cover the shipping costs for your replacements.

 

Damaged or Incorrect Items

If your item is damaged/faulty or you believe the product is incorrect somehow please contact us asap.  We do not refund for damage caused post receipt. All effort will be made by Food2Soil to ensure the product is posted securely and safely.

Sensitivities – We cannot accept returns or process a refund for a product you use that you have sensitivities to, or are allergic to. We are very happy to answer any questions about our products if you need advice please contact us.

Returns Address – Please contact Food2Soil at info@food2soil.com.au for the return address.