Change of Mind

We accept returns on our products* provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken.

If you change your mind you can return the product to the address below, please include a copy of your order confirmation, or a handwritten note with your order number. We do not refund the delivery costs.

  • All returns must be received within 28 days.
  • All items must be unused, with seals in tact and tags attached where applicable. Products’ packaging must also be received in tact with no tears or blemishes.
  • We strongly advise returning your order with tracking as we can’t be responsible for items that go missing before they reach us.
  • We will process all returns within 7 days of receiving them.
  • Exchanges are possible. Please contact us for more information.
  • Please note: we do not refund delivery costs and will not refund or replace a donated product.

 

Damaged or Incorrect Items

If your item is damaged/faulty or you believe the product is incorrect somehow, please contact us asap. All effort will be made by Food2Soil to ensure the product is posted securely and safely. However if your product arrives damaged, please make contact asap and email photo evidence so we can investigate further.

Sensitivities – We cannot accept returns or process a refund for a product you may have sensitivities to, or are allergic to. We are very happy to answer any questions about our products if you need advice please contact us.

Returns Address – Please contact Food2Soil at info@food2soil.com.au for the return address.